Frequently Asked Questions
Everything you need to know about bringing sustainable, natural comfort into your home.
What materials are used in Natural products?
We prioritize organic, renewable, and biodegradable materials. Our collection features 100% organic cotton, sustainably harvested wood, natural linen, and eco-friendly dyes to ensure your home is both beautiful and safe.
How long does shipping take for furniture and home decor?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks to ensure your items are handled with care and assembled in your home.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Are your wood products sustainably sourced?
Yes, all our wood products are FSC-certified, meaning they come from responsibly managed forests that provide environmental, social, and economic benefits.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly through your account dashboard on our site.